Why the Employee Experience is More Important Than Ever in a Post Pandemic Workplace

Image courtesy of Knoll Inc.

For the last decade, many corporations have placed an increased focus on defining and differentiating the Employee Experience within their organizations. Culture, technology, and an organization’s physical environment are the three primary components that, if planned correctly, can lead to a phenomenal Employee Experience thus in turn increasing opportunities for happier and more productive employees, decreased turnover, and more satisfied customers. 

In 2020, the Employee Experience that many workers enjoyed was upended completely by the COVID-19 pandemic. In 2021, as things start to return to a new normal, organizations have the opportunity to build holistic and resilient workspaces where supporting their employees and how they work takes on a new shape. 

Key ideas to consider when crafting a positive post-pandemic Employee Experience include: 

  1. Creating a culture that facilitates conversation, togetherness and a feeling of belonging, even when employees will likely not all be in the same office building at the same time. 
  2. Ensuring technology easily supports the new hybrid work model that many companies are embracing post-COVID-19. 
  3. Thoughtfully planning and executing modifications to the physical work environment that support human connection while making employees feel like their wellbeing and safety are in consideration. 
  4. Providing employees with the choice and flexibility they desire while still incorporating the guidance, communication and mentoring opportunities required to make individuals feel passionate and empowered in their work. 
  5. Finding ways to still bring people together and create connections despite the challenges of a more scattered workplace. 

We are already seeing many of our clients start to tackle these ideas when planning out their post-COVID-19 workplace strategy. A survey conducted by our partners at Knoll found that many organizations are planning on increasing their proportion of group spaces by about 45% and decreasing individual spaces by 22% to promote more flexibility and create more space for associate collaboration. Additionally, within the next 18-24 months, the average percentage of unassigned workspaces will more than double – and the percentage of assigned spaces will drop by a third, according to The Thriving Workplace: Crafting a New Narrative by Knoll

There’s no question that the traditional workplace has been evolving steadily for decades, and it is only natural that it will continue to be influenced by global events like COVID-19. CBI and Knoll are here to help support your organization in determining how to create an Employee Experience that fits your brand and ensures the most positive results in your corporate workplace. Learn more about CBI's Workplace Consulting Services here, and let us help you take the next step in building your post-pandemic work environment.